Do you ship internationally?
Oui, si, nai, ja, da, hai - yes, we do!
Australian Domestic Shipping
Australia Post Standard: Shipping 4-6 business days approx.
Australia Post Express: Shipping 1-3 business days approx.
All orders are processed and shipped from Adelaide, Australia. In most cases, orders will be dispatched by next business day. Please allow an additional 2-3 days for any order to be dispatched when placing during a sale.
Clingy Fibers or the Shipping Company are not liable for lost or damaged packages.
We will email you a tracking number once your order has dispatched. All domestic orders are shipped via Australia Post.
Standard Shipping with Australia Post: 7-12 business days approx.
Express Shipping with DHL: 3-15 business days approx.
Tracking details will be provided after your order has been dispatched.
Please note taxes and import duties may be applied to international deliveries outside of Australia. Recipients are liable for the taxes, import duties & customs fees associated with the delivery country nominated. These taxes are non-refundable in case of return/exchange.
In most cases, orders will be dispatched by the next business day. Please allow an additional 2-3 days for any order to be dispatched during a sales promotion.
For DHL Express delivery, we CANNOT ship to PO BOXES, so please ensure that you provide your daytime delivery street address and contact phone number. If you do use a PO BOX, your order will be sent to you via Australia Post International Express.
In any account you have given us the wrong address when shipping information is asked at the checkout point, we are not liable for the contents of the package and are not obligated to give you a refund. We are also unable to re-direct any orders once they have been dispatched, please thoroughly triple check all shipping details are entered correctly at the checkout point. For International customers we use DHL Express to ship, Clingy Fibers DOES NOT hold responsibility for damaged, lost or stolen packages.
Customers have the option to select shipping insurance at the checkout. If shipping insurance is not selected, Lusta or the Shipping Company are not liable for lost or damaged packages. Shipping insurance is not refundable in case of return.
If a customer makes an adjustment to the original shipping address via the DHL portal (or similar), Clingy Fibers is not responsible for these changes in case a parcel is not delivered.
Clingy Fibers reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.
Tracking and receiving your order
If everything goes smoothly and your payment has cleared, then your order should be fulfilled fairly quickly! We’ll email you a confirmation when your order has been processed, and also when it has been dispatched for delivery.
To keep on top of your order, we’ll send you a tracking number for reference. You can follow your Clingy Fibers journey online.
Please note: we ship all orders from Adelaide, South Australia. Clingy Fibers has no control over the delivery dates and cannot guarantee that your item will be delivered on or before any specific date.
Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Clingy Fibers will not be held responsible for a delay in shipment caused by weather conditions, international customs issues, postal network delays or any other circumstances beyond our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
If the buyer is unavailable when the parcel arrives, in most cases, the post will inform the recipient of the location for the parcel pick up or to organise a redelivery. Parcels that are not collected within the specified time frame will be shipped back to Clingy Fibers. In this case, Clingy Fibers will need to then return the parcel back to the buyer, at the buyer’s expense. Clingy Fibers cannot be responsible for lost packages if they are not collected or lost in return shipment.
International taxes and duties
At Clingy Fibers, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be inclined to pay inbound duties and taxes to local Customs authorities on your total order amount. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may be required to pay these fees prior to being able to receive the delivery. The rate of these fees are applied by your country and we are unable to advise on how much they might be. This is normal for international purchases. Clingy Fibers does not collect from these incurred expenses. These taxes are non-refundable in case of return/exchange.
If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, Clingy Fibers will charge the customer for postage. If you refuse payment of any incurred custom fees and Clingy Fibers receives the product back, Clingy Fibers will charge the customer the cost of the initial postage and a 10% restock fee.
International delivery to certain countries may take significantly longer than indicated due to customs delays, among other reasons.
Wrong address disclaimer
We want to make sure you receive your new hair BFF, so make sure you enter the correct shipping address and correct contact name of the person who will be able to receive it. This is your responsibility. Triple check it!!
If you make a mistake, or things change, write to us immediately at firstname.lastname@example.org and we may be able to modify your order. We can’t make any promises as we process and ship our orders as fast as possible, but we’ll do our best for you!
Delivered but not received
Things go wrong sometimes. We try to ensure successful deliveries by providing you with tracking. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers. You should also double check that the address you provided to us was correct.
We cannot be held responsible when packages marked as delivered to a certain address have not been received.
Customers have the option to select shipping insurance at the checkout. If shipping insurance is not selected, Clingy Fibers or the Shipping Company are not liable for lost, stolen or damaged packages.
Shipping Contact Details
Once we hand over your order to Australia Post and provide you with your tracking number, your items are now in the hands of Australia Post. You can track your package by clicking this link: https://auspost.com.au/mypost/track/#/search
If you have any further inquiries regarding delivery times, please contact Australia post, information below: AUS: 13 76 78 (AUS local number)
Once we hand over your order to DHL and provide you with the tracking number, your items are now in the hands of DHL. You can track your package by clicking this link: http://www.dhl.com.au/en/express/tracking.html
If you have any further inquiries regarding delivery times, please contact DHL Express, information below:
DHL USA: 1800 225 5345 (US local number) 1480 636 2571 (International number)
DHL CANADA: 1855 345 7447 (Canada local number) 1905 861 3674 (International number)
DHL UK: 44 844 2480844 (UK local number) 44 1332 816 960 (International number)